Privacy Policy | Krafty Crafters Creations

Return Policy:

A. Physical Goods.You have 10 calendar days to return an item from the date of receipt of your original order. In order to be eligible for a return, your item must be returned unused and in the same condition as you received it. The item must be returned in its original packaging and requires the receipt or proof of purchase.

B. Digital ProductsDigital items aren't eligible for returns or exchanges because of the nature of these items. However, please contact us if you are having any issues with the file from your purchase.

Privacy in Plain Language

We respect your privacy and keep your information safe. We only collect what we need to process your orders, improve our services, and keep in touch (if you’ve asked us to). We never sell your information. Your payment details are processed securely and are not stored on our site. For full details on how we handle your information, read our Privacy Policy.

Effective Date: January 19, 2026
Last Updated: January 19, 2026

1. Introduction

Krafty Crafters Creations (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our website or purchasing our products/services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, mailing address, phone number.
Order & Payment Information: Billing/shipping addresses, payment details (processed securely via [payment processor name — e.g., PayPal, Stripe], and not stored on our servers).
Account Information: Login details if you create an account.
Communications: Any correspondence you send to us.
Usage Data: IP address, browser type, device information, and site usage statistics (via cookies or analytics tools).

3. How We Use Your Information

We use your personal information for purposes including:

Processing and fulfilling orders.
Responding to your inquiries and providing customer support.
Sending order confirmations, shipping updates, and promotional offers (with your consent).
Improving our website, products, and services.
Complying with legal obligations.

4. Consent

We collect, use, or disclose your personal information with your consent, except where permitted or required by law. You may withdraw consent at any time by contacting us (see Section 10).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect analytics. You can disable cookies through your browser settings, but this may affect website functionality.

6. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

Service Providers: Payment processors, shipping companies, marketing platforms, and website hosting providers who assist in our business operations.
Legal Requirements: If required to comply with laws, regulations, or legal processes.

7. Data Storage & Security

We store your personal information securely and take reasonable steps to protect it from unauthorized access, loss, misuse, or disclosure. While we use industry-standard security measures, no transmission or storage method is 100% secure.

8. Retention of Information

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, or as required by law.

9. Your Rights

Under Canadian privacy laws, you have the right to:

Access the personal information we hold about you.
Request corrections to your personal information.
Withdraw your consent to certain uses of your information.
File a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Krafty Crafters Creations
Email: kraftycrafterscreations@gmail.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our website after any changes indicates your acceptance of the revised policy.